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Roma Fence is looking for a full-time Customer Service Representative. The ideal candidate will have strong customer service skills and problem solving abilities as well as exceptional communications skills.

Working Hours:

Monday – Friday, 8:00 am to 5:00 pm / 2 Saturdays per month, 8:00am – 1:00pm (Saturday's only April-November)

Job Description:

Inside sales: Generate sales and ensure appropriate materials are given to customers.
Respond to customer inquiries and provide follow-up to assure solutions.
Handle inquiries from customers through inbound calls and walk ins.
Make outbound calls to existing clients to promote selling opportunities.
Process billing and payments.
Maintain relationships with customers to understand their requirements and develop solution(s) to best meet their needs.
Assist with daily administrative work: data entry, filing, copying, etc.
Assist with contract administration.
Maintain a high level of communication with all internal and external channels.
Other duties as assigned.

Requirements:

1-3 years of customer service experience (within a construction environment is an asset).
Sales experience is an asset.
A friendly and professional phone disposition.
Excellent communication, interpersonal and organizational skills.
Punctual and reliable.
Ability to multi-task and attention to detail.
Must have a team-oriented work approach with the ability to work independently.
Intermediate computer skills (Word, Excel & Outlook).

The Roma Fence Group of Companies is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process.

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